Who cares about the system?
Management systems need top management commitment to work well, and yet many systems lack the necessary commitment. You may recognize some symptoms. Policy – ignored. Objectives are barely alive. Corrective actions remain open. Managers seem not to appreciate the value of the requirements. Employees are unsure about the system’s requirements. Proactive identification and addressing of risks/opportunities is rare. Root causes of failure remain in the system. Consequently, the system is not improved. Employees are unaware of what the system should do for them. Management reviews are embarrassing. Leaders either do not show or do not contribute. Top Management Commitment is lacking. Audits may temporarily energize the players. Management representatives ask, “Am I the only person who really cares?”
Who trained the leaders?
Many leaders do not explain their management systems. They may know the importance of certification, but they rarely explain why their system is vital for survival and growth. Why is this? Examine your internal audit program; is it driven by top management’s objectives? Audit your training records. Do they show that leaders are competent and confident to show their top management commitment? Who trained the leaders in their organizational management system? Competent leaders take responsibility for their system. They explain how their system works and why its requirements are so important to them. Unaware leaders blame employees for mistakes caused by their system.
Your system, is it perceived as worthy?
Even if your system is certified, do not expect leaders to support it. Every organization is a system. Does the documented part of this system describe how it converts stakeholder needs into cash (or continued funding)? Is this the management system that was certified or was it some new ISO system built on templates?
Is your system irresistible to the leaders? If not, show how your system converts needs into cash so top managers would not want to lead without it. Try our methodology to appreciate how others have developed systems and gained top management commitment beyond certification. Everyone should fulfill their objectives and earn their bonuses by using and improving the system.
Awareness Leaders Workshop™
Engage us to design and facilitate your one-day Awareness Leaders Workshop™. Select attendees who are leaders by job title and those who are leaders by personality. Include the skeptics!
We listen to your objectives and design your workshop to fulfill your required outcomes. This may need system analysis to result in a diagram that explains how the system converts needs into cash. This workshop is facilitated by our senior management system consultant and auditor, who for over 20 years has helped many willing and reluctant managers to understand and commit to their systems.
Prepare for action
Remove the root causes of what ails many management systems. You want your top management commitment to the requirements of their management system. Clear the backlog of stale CARs and pending actions on identified risks to prepare for the surge of improvements flowing from the renewed leadership of your system.
When you are ready, please email IJ Arora or call 888.357.9001 with your requirements.
