ISO/IEC 20000 LEAD AUDITOR TRAINING
ISO 20000 LEAD AUDITOR TRAINING
ISO/IEC 20000 Lead Auditor training enables you to develop the necessary expertise to perform an IT Service Management System
(ITSMS) audit by applying widely recognized audit principles, procedures and techniques. During this training course, you will acquire
the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1
certification process.
Based on practical exercises, you will be able to master audit techniques and become competent to manage an audit program, audit
team, communication with customers, and conflict resolution.
The ISO/IEC 20000 Lead auditor training in Virginia is one option for the training. Click the Register Now button for other locations
or contact us.
GENERAL INFO
- Course Duration: 5 Days
- Certification fees are included on the exam price
- Training material containing over 450 pages of information and practical examples will be distributed
- A participation certificate of 31 CPD (Continuing Professional Development) credits will be issued
- In case of exam failure, you can retake the exam within 12 months for free
- Course Duration: 5 Days
- Certification fees are included on the exam price
- Training material containing over 450 pages of information and practical examples will be distributed
- A participation certificate of 31 CPD (Continuing Professional Development) credits will be issued
- In case of exam failure, you can retake the exam within 12 months for free
LEARNING OBJECTIVES
WHO NEEDS THIS COURSE?
CLASS AGENDA
CERTIFICATION
LEARNING OBJECTIVES
QMII’s ISO/IEC 20000 Lead Auditor training enables candidates to:
- Understand the operations of an IT Service Management System (ITSMS) based on ISO/IEC 20000
- Acknowledge the correlation between ISO/IEC 20000-1, ISO/IEC 20000-2 and other standards and regulatory frameworks
- Understand an auditor’s role to: plan, lead and follow-up on a management system audit in accordance with ISO 19011
- Learn how to lead an audit and audit team
- Learn how to interpret the requirements of ISO/IEC 20000-1 in the context of an ITSMS audit
- Acquire the competencies of an auditor to: plan an audit, lead an audit, draft reports, and follow-up on an audit in compliance with ISO 19011
- Understand the operations of an IT Service Management System (ITSMS) based on ISO/IEC 20000
- Acknowledge the correlation between ISO/IEC 20000-1, ISO/IEC 20000-2 and other standards and regulatory frameworks
- Understand an auditor’s role to: plan, lead and follow-up on a management system audit in accordance with ISO 19011
- Learn how to lead an audit and audit team
- Learn how to interpret the requirements of ISO/IEC 20000-1 in the context of an ITSMS audit
- Acquire the competencies of an auditor to: plan an audit, lead an audit, draft reports, and follow-up on an audit in compliance with ISO 19011
WHO NEEDS THIS COURSE?
- Auditors seeking to perform and lead IT Service Management System (ITSMS) certification audits
- Managers or consultants seeking to master an IT Service Management System audit process
- Individuals responsible for maintaining conformance with ITSMS requirements
- Technical experts seeking to prepare for an IT Service Management System audit
- Expert advisers in IT Service Management
- Because of our independence, you can bring your particular process and system concerns to class and the instructor will work to answer your questions as best as possible.
- Auditors seeking to perform and lead IT Service Management System (ITSMS) certification audits
- Managers or consultants seeking to master an IT Service Management System audit process
- Individuals responsible for maintaining conformance with ITSMS requirements
- Technical experts seeking to prepare for an IT Service Management System audit
- Expert advisers in IT Service Management
- Because of our independence, you can bring your particular process and system concerns to class and the instructor will work to answer your questions as best as possible.
CLASS AGENDA
DAY 1
- Fundamentals principles of service management
- Standard and regulatory framework
- Service Management Systems
- Certification process
DAY 2
- Fundamental audit concepts and principles
- Audit approach based on evidence and risk
- Initiating the audit
- Preparing for the audit
DAY 3
- Communication during the audit
- Audit procedures
- Creating audit test plans
- Drafting audit findings and non-conformity reports
DAY 4
- Documentation of the audit and its review
- Closing the audit
- Evaluating action plans
- Workshop: Corrective Action
- Managing an internal audit program
DAY 5
- Final Exam
CERTIFICATION
After acquiring the necessary expertise to perform this audit, you can sit for the exam and apply for a “PECB Certified ISO/IEC 20000 Lead Auditor” credential. By holding a PECB Lead Auditor Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices.
Download Brochure for more information on examination and certification
ISO COURSES ONLINE?
With the QMII interactive class room experience, you can benefit from high quality QMII training without having to travel.
In our virtual courses you will use GoToTraining, an interactive learning platform. The Virtual QMII Classroom (VQC) can be accessed from your Desktop, Laptop or Tablet with an internet connection.
NEED HELP?
Call us at 888.357.9001 or email info@QMII.com
